Returns & Shop Policies
Aloha, and mahalo nui for supporting my little studio!
Returns
-Each piece from Vagabond Sundries is handcrafted and truly one of a kind, often featuring natural shells, pearls, coral, and gemstones. Because of the unique nature of these materials and the time that goes into creating each piece, all collection pieces, made to order, and custom orders are final sale. Mahalo nui for your understanding.
Please take a moment to review the photos, sizing, and description. If you have any questions about a piece before purchasing, please contact me at orders@vagabondsundries.com - I’m always happy to help and answer any questions!
By completing a purchase from Vagabond Sundries, customers agree to the policies outlined above regarding returns, refunds, and shipping.
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Shipping & Processing
Ready to ship: items are carefully packaged and shipped from my studio within 2-5 business days.
Made to order: I handcraft every component from jump rings to bezels to stamping annd embossing all packaging. Please allow 4-7 business days after you place your order for it to be finished and shipped. Although most are on their way well before that.
Once your order ships, you’ll receive tracking information so you can follow its journey.
Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.
-Please note: Choosing priority or expedited shipping affects transit time only and does not change the processing time required to prepare your order.
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Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is unfortunately, outside of my control. If your package appears delayed or lost in transit, the best first step is to contact the shipping carrier using the tracking number provided.
All orders are shipped with tracking and insurance so your piece is protected in transit. If your tracking shows your package as delivered but you have not received it, please contact me at orders@vagabondsundries.com so I can assist you with the next steps.
Vagabond Sundries is not responsible for packages lost or stolen after confirmed delivery.
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Damaged Items
Every order is packaged with care, but if your piece arrives damaged, please contact me within 48 hours of delivery and include photos of both the item and the original packaging so I can review the damage and work out the best solution.
Damage reported after this window may not be eligible for replacement or refund.
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Natural Materials
The materials used in Vagabond Sundries jewelry come from the ocean and the earth, and each one carries its own unique colors, patterns, and textures. Slight variations are natural and part of what makes every piece special.
Jewelry should be handled with care. Vagabond Sundries is not responsible for damage resulting from normal wear, accidents, improper care, or exposure to water or chemicals.
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Repairs
Jewelry is meant to be worn and enjoyed, and over time things can occasionally happen. If your piece needs a repair due to normal wear, feel free to reach out and I’ll always do my best to help. Customers are responsible for shipping costs.
For things out of your control, such as a broken clasp or small hardware issue, I’m happy to take care of these for you.
For more significant damage caused by accidents or improper care, repairs may still be possible depending on the piece. If so, please contact me at orders@vagabondsundries.com so I can let you know what options are available.
Because many pieces contain natural shells and stones, not all repairs may be possible depending on the type of damage.